The insurer scored the very best for that place within the JD Energy 2020 Auto Insurance coverage Examine.
Wawanesa was the top-performing California auto insurance coverage firm for buyer satisfaction in line with the outcomes of a current JD Energy research.
The insurer was the “Highest in Buyer Satisfaction Amongst Auto Insurers in California.”
This was printed within the JD Energy 2020 Auto Insurance coverage Examine, by which the insurer additionally took the highest spot in classes for Worth, Coverage Choices and Claims. Wawanesa’s lead place amongst California auto insurance coverage firms for buyer satisfaction stood out as having explicit bragging rights.
The JD Energy research conducts a overview of buyer satisfaction throughout 5 completely different areas. These have been: Worth, Coverage Choices, Interplay, Billing Course of and Coverage data, and Claims. The outcomes of the research have been primarily based on the responses of 4,991 customers in California with automobile insurance policies. The info was collected from February 1 via March 30, 2020. Wawanesa’s rating was a full 32 factors larger than the common within the area.
Wawanesa’s California auto insurance coverage earned a rating of 853 on a 1,000 point-scale.
“Offering our clients with real and superior service is a spotlight of our total workforce and we’re honored to obtain this recognition,” stated Wawanesa Insurance coverage President Chris Henn. “I’m grateful to our staff for his or her dedication to our clients and dwelling our price of service.”
Henn identified that this 12 months’s research was notably significant because the outcomes have been achieved within the midst of the onset and continuation of the COVID-19 pandemic. “This 12 months particularly, with the entire stress of the COVID-19 pandemic, we need to make sure that each interplay our clients have with us helps to make their lives simpler, not tougher.” He went on so as to add that, “Now we have labored laborious to take heed to our clients and to place their wants first. Successful first place within the areas of Worth and Claims suggests we’re offering a excessive stage of service when and the place it issues most to our clients, and doing so at a worth folks suppose is truthful.”
The insurer presently sells automobile and renters’ insurance coverage insurance policies in each California and Oregon. It has been serving these markets in California since 1975. By way of its efficiency in JD Energy research, this represents the second consecutive 12 months by which the insurer has been awarded the highest spot in buyer satisfaction.